Shipping Policy

Thank you for shopping with Vode Cafe. We are committed to providing reliable shipping and delivery for all online orders and dropshipping products.

1. Order Processing

All orders are processed within 1–5 business days after payment has been received and confirmed.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, promotional events, or holidays, processing times may be slightly delayed.

2. Shipping Times

Estimated shipping times may vary depending on your location and the product ordered.

Australia

• Standard Shipping: 5–15 business days
• Regional Areas: May require additional delivery time

International Shipping

• Estimated delivery: 7–25 business days depending on destination country and customs processing

Please note that some products are shipped directly from our third-party suppliers and may arrive separately if multiple items are ordered.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the products ordered.

From time to time, Vode Cafe may offer free shipping promotions on selected products or order values.

4. Tracking Information

Where available, tracking information will be provided via email once your order has been shipped.

Please allow up to 72 hours for tracking updates to appear in the courier system.

5. Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

• High shipping volumes
• Customs clearance
• Courier disruptions
• Weather events
• Supplier processing delays

Vode Cafe is not responsible for delays outside of our control.

6. Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is correct at checkout.

We are not responsible for:

• Lost packages due to incorrect addresses
• Delays caused by incomplete shipping details
• Orders delivered to incorrectly provided addresses

Additional shipping charges may apply for returned or redirected parcels.

7. Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery or estimated delivery date.

Please include:

• Your order number
• Photos of damaged items or packaging (if applicable)
• A description of the issue

We will work with the shipping carrier and supplier to resolve the matter as quickly as possible.

8. Customs & Import Duties

International customers may be responsible for customs duties, taxes, or import fees charged by their country.

These charges are not included in the product or shipping price and are the responsibility of the customer.

9. Contact Us

For any shipping-related questions, please contact us through Vode Cafe